Shipping policy

Shipping Policy

Last updated: 28 July 2026

SafeVault ships physical hardware wallets and accessories from Estonia. The Store is operated by OÜ CryptoTech.

Where we deliver

We deliver only to destinations that can be selected at checkout and for which an available delivery method is displayed. Destination availability may change and an order is not accepted until it is confirmed by SafeVault.

Processing and delivery estimates

Available delivery methods, charges and current estimates are shown at checkout for the delivery address entered by the customer. Those checkout details are authoritative for the order. Any delivery estimate is indicative and is not a guaranteed delivery date.

Orders are prepared after payment is confirmed. Address questions, order verification, product availability or circumstances outside our reasonable control may add time. If a material delay affects an accepted order, we will contact the customer using the details provided at checkout.

Shipping charges, VAT and duties

Shipping charges and the total amount payable are displayed before the order is submitted. Prices for active EU markets include applicable VAT unless checkout states otherwise. For delivery within the European Union, customs import duties normally do not apply. If a non-EU destination is enabled in the future, the customer is responsible for import duties, taxes or brokerage fees unless checkout expressly states that they are included.

Tracking

When tracking is supplied by the delivery service, Shopify sends it to the email address used at checkout. Tracking events are generated by the carrier and may take time to appear.

Address changes

Review the delivery address carefully before submitting the order. Contact info@safevault.ee immediately if it needs correction. We cannot guarantee changes after fulfilment begins. Additional carrier costs caused by an incorrect or incomplete address may be charged where permitted by law.

Damaged, missing or delayed parcels

If a parcel arrives visibly damaged, record its condition with photographs and contact us promptly. If tracking shows delivery but the parcel was not received, first check with household members, neighbours and the delivery service, then notify us so we can investigate. Never disclose a recovery phrase, private key, PIN or wallet password when reporting a delivery issue.

Risk passes to a consumer when the consumer, or a person designated by the consumer other than the carrier, receives the goods, except where applicable law provides otherwise. This policy does not limit statutory remedies for lost, damaged, defective or incorrect goods.

Returns

For withdrawal, faulty goods and return instructions, see our Return and Refund Policy.

Contact

OÜ CryptoTech
Registry code: 14725379
VAT number: EE102373619
Vana-Tartu mnt 79a, Peetri alevik, 75312 Rae vald, Harju maakond, Estonia
Email: info@safevault.ee
Phone: +372 5871 5871
Customer support / WhatsApp: +372 5565 3507