Practical answers
Stock, pickup, setup, delivery and support.
Are the wallets in stock?
Products marked In stock can be ordered now. Contact us before visiting if you want us to confirm a specific model.
Can I collect my order?
Yes. Contact us after ordering to arrange collection from our Peetri office.
Where is the office?
Vana-Tartu mnt 79a, Peetri alevik, 75312 Rae vald, Harju maakond, Estonia. Arrange your visit with us first.
Can I get a consultation at the office?
Yes, by appointment. We can explain wallet formats, backup options and the general setup process.
Will I receive setup instructions?
Yes. We provide the manufacturer’s official instructions or links to the correct setup resources.
Can you help with the initial setup?
Yes. We can help with general device setup without seeing your recovery phrase, PIN, private keys or funds.
Which payment methods are available?
The payment methods currently available for your order are shown securely at Shopify checkout.
How does delivery work?
Available delivery methods, prices and current estimates are shown for your address at checkout.
Is there a warranty?
Warranty support follows the manufacturer’s terms and applicable consumer law. Contact us and we will guide the next step.
What if I have a problem with the wallet?
Send a written message to technical support via Viber, WhatsApp or Telegram. Include the model and a description, but never send secret wallet data.
What information should I keep safe during setup?
Keep your recovery phrase, PIN, passwords and backup details private and offline. Never send them to SafeVault or anyone claiming to provide support.
Does SafeVault store my recovery phrase or access my wallet?
No. SafeVault employees do not receive or store recovery phrases, request PIN codes or access customer funds. We only help with general device setup.